Update - Unfortunately there are no further updates at this time. We are continuing to wait for our third party provider to provide a permanent fix.
Sep 03, 2026 - 10:32 BST
Sep 03, 2026 - 10:32 BST
Update - We are continuing to wait for our third party provider to provide a permanent fix, which is currently affecting the ability for students to top-up their print credits and access to Job Ticketing.
Further updates will be posted when available.
Sep 01, 2026 - 08:28 BST
Further updates will be posted when available.
Sep 01, 2026 - 08:28 BST
Update - We are awaiting further instruction from our third parties to restore service as quickly as possible.
Aug 28, 2026 - 17:11 BST
Aug 28, 2026 - 17:11 BST
Update - We are continuing to work with our third parties. Further brief outages to printing may be experienced during this time.
Aug 28, 2026 - 13:05 BST
Aug 28, 2026 - 13:05 BST
Update - Printing is available again. We are working on the final parts to restore the print top-ups and job ticketing.
Aug 28, 2026 - 10:17 BST
Aug 28, 2026 - 10:17 BST
Identified - An issue has been identified. Printing services will be briefly unavailable whilst we apply a fix.
Further updates will be posted when services have been restored.
Aug 28, 2026 - 10:04 BST
Further updates will be posted when services have been restored.
Aug 28, 2026 - 10:04 BST
Investigating - We are aware students are currently unable to top-up print credits. In addition, access to Job Ticketing (Print Bureau's) is also unavailable.
We are working with our vendor to resolve this issue.
We anticipate a short outage of printing will be required later this morning, and will communicate details accordingly.
Aug 28, 2026 - 09:22 BST
We are working with our vendor to resolve this issue.
We anticipate a short outage of printing will be required later this morning, and will communicate details accordingly.
Aug 28, 2026 - 09:22 BST
About This Site
The University for the Creative Arts services status page provides up-to-date information about the digital services and technology operations of UCA IT systems and services. All known technology issues or outages that impact the University are shared on this status page.
To report an issue please call 01252 918280 or log it online at https://uca.topdesk.net. Remember - if you see something, say something!
Office 365
Operational
Outlook (Exchange Online)
Operational
Office 365 Portal
Operational
Microsoft Forms
Operational
Microsoft Teams
Operational
OneDrive for Business
Operational
Planner
Operational
SharePoint Online
Operational
PowerBI
Operational
myUCA
Operational
Blackboard
Operational
Turnitin
Operational
Corporate Business Systems
Operational
Finance System
Operational
Accommodation System
Operational
The HUB
Operational
Content Management System
Operational
Students Records System
Operational
Online Recruitment System
Operational
Counselling System
Operational
Timetabling Management System
Operational
Door Access System
Operational
Room Bookings
Operational
Library Management System
Operational
myHR / Payroll System
Operational
SiSo Booking System
Operational
Kallidus (Learning Space)
Operational
Digital Services
Partial Outage
Library Catalogue
Operational
Research Online
Operational
VADS Service - Online
Operational
Open Athens
Operational
Single Sign-On Service
Operational
File Storage
Operational
Printing Services
Partial Outage
Remote Access VPN
Operational
UCA Store
Operational
ResourceBank
Operational
UCA Website
Operational
Pay Online
Operational
Staff Portal
Operational
Student Portal
Operational
Adobe Creative Cloud
Operational
Careers & Employability
Operational
Panopto
Operational
Infrastructure
Operational
Eduroam WiFi Services
Operational
Guest WiFi Services
Operational
Core Network
Operational
Data Centre Infrastructure Services
Operational
Campus Infrastructure Services
Operational
Telephony Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
myHR / Payroll System - Essential Maintenance Sep 19, 2026 00:00-12:00 BST
Please be advised that the HR and Payroll system (iTrent/MyHR, including People Manager and Employee Self Service) will be unavailable on Saturday September 19th from 00:00 to 12:00 to allow for planned system maintenance. During this time access to the Core system, along with payslips, personal information, approval workflows, and manager functions will not be possible. Service will be reinstated as soon as the maintenance has been completed.
Posted on Feb 27, 2026 - 11:28 GMT
Posted on Feb 27, 2026 - 11:28 GMT
myHR / Payroll System - Essential Maintenance Oct 22, 2026 00:00-12:00 BST
Please be advised that the HR and Payroll system (iTrent/MyHR, including People Manager and Employee Self Service) will be unavailable on Saturday October 22nd from 00:00 to 12:00 to allow for planned system maintenance. During this time access to the Core system, along with payslips, personal information, approval workflows, and manager functions will not be possible. Service will be reinstated as soon as the maintenance has been completed.
Posted on Feb 27, 2026 - 11:28 GMT
Posted on Feb 27, 2026 - 11:28 GMT
myHR / Payroll System - Essential Maintenance Nov 21, 2026 00:00-12:00 GMT
Please be advised that the HR and Payroll system (iTrent/MyHR, including People Manager and Employee Self Service) will be unavailable on Saturday November 21st from 00:00 to 12:00 to allow for planned system maintenance. During this time access to the Core system, along with payslips, personal information, approval workflows, and manager functions will not be possible. Service will be reinstated as soon as the maintenance has been completed.
Posted on Feb 27, 2026 - 11:31 GMT
Posted on Feb 27, 2026 - 11:31 GMT
myHR / Payroll System - Essential Maintenance Dec 19, 2026 00:00-12:00 GMT
Please be advised that the HR and Payroll system (iTrent/MyHR, including People Manager and Employee Self Service) will be unavailable on Saturday December 19th from 00:00 to 12:00 to allow for planned system maintenance. During this time access to the Core system, along with payslips, personal information, approval workflows, and manager functions will not be possible. Service will be reinstated as soon as the maintenance has been completed.
Posted on Feb 27, 2026 - 11:32 GMT
Posted on Feb 27, 2026 - 11:32 GMT