UCA - IT Service Status

All Systems Operational

About This Site

The University for the Creative Arts services status page provides up-to-date information about the digital services and technology operations of UCA IT systems and services. All known technology issues or outages that impact the University are shared on this status page.

To report an issue please call 01252 918280 or log it online at https://uca.topdesk.net. Remember - if you see something, say something!

Office 365 Operational
Outlook (Exchange Online) Operational
Office 365 Portal Operational
Microsoft Forms Operational
Microsoft Teams Operational
OneDrive for Business Operational
Planner Operational
SharePoint Online Operational
PowerBI Operational
myUCA Operational
Blackboard Operational
Turnitin Operational
Corporate Business Systems Operational
Finance System Operational
Accommodation System Operational
The HUB Operational
Content Management System Operational
Students Records System Operational
Online Recruitment System Operational
Counselling System Operational
Timetabling Management System Operational
Door Access System Operational
Room Bookings Operational
Library Management System Operational
myHR / Payroll System Operational
SiSo Booking System Operational
Kallidus (Learning Space) Operational
Digital Services Operational
Library Catalogue Operational
Research Online Operational
VADS Service - Online Operational
Open Athens Operational
Single Sign-On Service Operational
File Storage Operational
Printing Services Operational
Remote Access VPN Operational
UCA Store Operational
ResourceBank Operational
UCA Website Operational
UCA Workplace Operational
Pay Online Operational
Staff Portal Operational
Student Portal Operational
Adobe Creative Cloud Operational
Careers & Employability Operational
Zoom Operational
Panopto Operational
Infrastructure Operational
Eduroam WiFi Services Operational
Guest WiFi Services Operational
Core Network Operational
Data Centre Infrastructure Services Operational
Campus Infrastructure Services Operational
Telephony Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

UCA - myHR / Payroll System Mar 21, 2026 00:00-12:00 GMT

Please be advised that the HR and Payroll system (iTrent/MyHR, including People Manager and Employee Self Service) will be unavailable on Saturday March 21st from 00:00 to 12:00 to allow for planned system maintenance. During this time access to the Core system, along with payslips, personal information, approval workflows, and manager functions will not be possible. Service will be reinstated as soon as the maintenance has been completed.
Posted on Feb 27, 2026 - 11:04 GMT

UCA - myHR / Payroll System Apr 25, 2026 00:00-12:00 BST

Please be advised that the HR and Payroll system (iTrent/MyHR, including People Manager and Employee Self Service) will be unavailable on Saturday April 25th from 00:00 to 12:00 to allow for planned system maintenance. During this time access to the Core system, along with payslips, personal information, approval workflows, and manager functions will not be possible. Service will be reinstated as soon as the maintenance has been completed.
Posted on Feb 27, 2026 - 11:07 GMT

UCA - myHR / Payroll System May 23, 2026 00:00-12:00 BST

Please be advised that the HR and Payroll system (iTrent/MyHR, including People Manager and Employee Self Service) will be unavailable on Saturday May 23rd from 00:00 to 12:00 to allow for planned system maintenance. During this time access to the Core system, along with payslips, personal information, approval workflows, and manager functions will not be possible. Service will be reinstated as soon as the maintenance has been completed.
Posted on Feb 27, 2026 - 11:09 GMT

myHR / Payroll System - Essential Maintenance Jun 20, 2026 00:00-12:00 BST

Please be advised that the HR and Payroll system (iTrent/MyHR, including People Manager and Employee Self Service) will be unavailable on Saturday June 20th from 00:00 to 12:00 to allow for planned system maintenance. During this time access to the Core system, along with payslips, personal information, approval workflows, and manager functions will not be possible. Service will be reinstated as soon as the maintenance has been completed.
Posted on Feb 27, 2026 - 11:12 GMT

myHR / Payroll System - Essential Maintenance Jul 25, 2026 00:00-12:00 BST

Please be advised that the HR and Payroll system (iTrent/MyHR, including People Manager and Employee Self Service) will be unavailable on Saturday July 25th from 00:00 to 12:00 to allow for planned system maintenance. During this time access to the Core system, along with payslips, personal information, approval workflows, and manager functions will not be possible. Service will be reinstated as soon as the maintenance has been completed.
Posted on Feb 27, 2026 - 11:25 GMT

myHR / Payroll System - Essential Maintenance Aug 22, 2026 00:00-12:00 BST

Please be advised that the HR and Payroll system (iTrent/MyHR, including People Manager and Employee Self Service) will be unavailable on Saturday August 22nd from 00:00 to 12:00 to allow for planned system maintenance. During this time access to the Core system, along with payslips, personal information, approval workflows, and manager functions will not be possible. Service will be reinstated as soon as the maintenance has been completed.
Posted on Feb 27, 2026 - 11:26 GMT

myHR / Payroll System - Essential Maintenance Sep 19, 2026 00:00-12:00 BST

Please be advised that the HR and Payroll system (iTrent/MyHR, including People Manager and Employee Self Service) will be unavailable on Saturday September 19th from 00:00 to 12:00 to allow for planned system maintenance. During this time access to the Core system, along with payslips, personal information, approval workflows, and manager functions will not be possible. Service will be reinstated as soon as the maintenance has been completed.
Posted on Feb 27, 2026 - 11:28 GMT

myHR / Payroll System - Essential Maintenance Oct 22, 2026 00:00-12:00 BST

Please be advised that the HR and Payroll system (iTrent/MyHR, including People Manager and Employee Self Service) will be unavailable on Saturday October 22nd from 00:00 to 12:00 to allow for planned system maintenance. During this time access to the Core system, along with payslips, personal information, approval workflows, and manager functions will not be possible. Service will be reinstated as soon as the maintenance has been completed.
Posted on Feb 27, 2026 - 11:28 GMT

myHR / Payroll System - Essential Maintenance Nov 21, 2026 00:00-12:00 GMT

Please be advised that the HR and Payroll system (iTrent/MyHR, including People Manager and Employee Self Service) will be unavailable on Saturday November 21st from 00:00 to 12:00 to allow for planned system maintenance. During this time access to the Core system, along with payslips, personal information, approval workflows, and manager functions will not be possible. Service will be reinstated as soon as the maintenance has been completed.
Posted on Feb 27, 2026 - 11:31 GMT

myHR / Payroll System - Essential Maintenance Dec 19, 2026 00:00-12:00 GMT

Please be advised that the HR and Payroll system (iTrent/MyHR, including People Manager and Employee Self Service) will be unavailable on Saturday December 19th from 00:00 to 12:00 to allow for planned system maintenance. During this time access to the Core system, along with payslips, personal information, approval workflows, and manager functions will not be possible. Service will be reinstated as soon as the maintenance has been completed.
Posted on Feb 27, 2026 - 11:32 GMT
Mar 7, 2026

No incidents reported today.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026
UCA - myHR / Payroll System
Completed - The scheduled maintenance has been completed.
Mar 2, 23:30 GMT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 2, 19:58 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 18:00 GMT
Scheduled - Please be advised that the HR and Payroll system (iTrent/MyHR, including People Manager and Employee Self Service) will be unavailable on Tuesday March 2nd from 18:00 to 23:30 to allow for planned system maintenance.

During this time access to the Core system, along with payslips, personal information, approval workflows, and manager functions will not be possible.

Service will be reinstated as soon as the upgrade has been completed.
Feb 12, 12:36 GMT
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
UCA - myHR / Payroll System
Completed - The scheduled maintenance has been completed.
Feb 27, 10:10 GMT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 27, 10:07 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 05:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Feb 12, 12:24 GMT
Scheduled - Please note the HR and Payroll system (iTrent/MyHR, including People Manager and Employee Self Service) will be unavailable on Friday 27 February from 05:00 to 23:30 to allow for a scheduled system upgrade.

As this maintenance period follows payday, we are issuing advance notice to ensure all colleagues are aware that access to payslips, personal information, approval workflows, and manager functions will not be possible during the outage.

Service will be reinstated as soon as the upgrade has been completed.
If you require assistance with your employee record ahead of this downtime, please contact People and Culture.
Feb 12, 12:21 GMT
Feb 26, 2026

No incidents reported.

Feb 25, 2026
PaperCut - Essential Maintenance
Completed - The scheduled maintenance has been completed.
Feb 25, 08:24 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 07:00 GMT
Scheduled - We will be undertaking essential maintenance to our PaperCut environment from 07:00 25/02/26.
During this time on-campus printing will be unavailable.

We anticipate printing will be available well before 09:00, and will update here accordingly.
Feb 24, 10:14 GMT
Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

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