UCA - IT Service Status
All Systems Operational

About This Site

The University for the Creative Arts services status page provides up-to-date information about the digital services and technology operations of UCA IT systems and services. All known technology issues or outages that impact the University are shared on this status page.

To report an issue please call 01252 918280 or log it online at https://uca.topdesk.net. Remember - if you see something, say something!

Office 365 Operational
Outlook (Exchange Online) Operational
Office 365 Portal Operational
Microsoft Forms Operational
Microsoft Teams Operational
OneDrive for Business Operational
Planner Operational
SharePoint Online Operational
PowerBI Operational
myUCA Operational
Blackboard Operational
Turnitin Operational
Corporate Business Systems Operational
Finance System Operational
Accommodation System Operational
The HUB Operational
Content Management System Operational
Students Records System Operational
Online Recruitment System Operational
Counselling System Operational
Timetabling Management System Operational
Door Access System Operational
Room Bookings Operational
Library Management System Operational
myHR / Payroll System Operational
SiSo Booking System Operational
Digital Services Operational
Library Catalogue Operational
Research Online Operational
VADS Service - Online ? Operational
Open Athens Operational
Single Sign-On Service Operational
File Storage Operational
Printing Services Operational
Remote Access VPN Operational
UCA Store Operational
ResourceBank Operational
UCA Website Operational
UCA Workplace ? Operational
Pay Online Operational
Staff Portal Operational
Student Portal Operational
Fine Art Website Operational
Adobe Creative Cloud Operational
Careers & Employability Operational
Zoom Operational
Panopto Operational
Infrastructure Operational
Eduroam WiFi Services Operational
Guest WiFi Services Operational
Core Network Operational
Data Centre Infrastructure Services Operational
Campus Infrastructure Services Operational
Telephony Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
People & Culture: Employee Self Service and People & Culture: May 14, 2024 18:30-23:00 BST
People & Culture: Employee Self Service and People & Culture: People Manager will be unavailable between 6.30pm to 11pm on Tuesday 14th May due to planned maintenance."
Posted on Apr 30, 2024 - 09:15 BST
Past Incidents
May 4, 2024

No incidents reported today.

May 3, 2024
Mitel Desk Telephone
Resolved - This incident has been resolved.
May 3, 09:41 BST
Update - We are continuing to monitor for any further issues.
May 2, 13:33 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 2, 13:32 BST
Update - Mitel had an issue with their license server yesterday which caused a number of customers to receive the same error.
Mitel have now resolved the issue on their side and have advised us that customers should start to see the error clearing.
However, it may take up to 24 hours for your system to sync with the server so could be either later on today or tomorrow when the error clears. One again we would like to thank you for your patience and support.
May 2, 13:12 BST
Update - We are continuing to investigate this issue.
May 2, 13:08 BST
Update - We are continuing to investigate this issue.
May 1, 11:50 BST
Investigating - We are aware some users may see a license violation warning message on their Mitel desk phones. We are aware of this and are currently investigating the issue with our third party. In the meantime, you should still be able to make and receive calls as normal. Thanks for your understanding and support.
May 1, 11:47 BST
Network Outage at Farnham Campus
Resolved - This incident has been resolved.
May 3, 08:33 BST
Update - Estates have restored power to the Farnham server room. All services should be running as normal, but we will continue to monitor performance.
Apr 15, 10:30 BST
Update - We are continuing to investigate this issue.
Apr 15, 10:29 BST
Update - We are continuing to investigate this issue.
Apr 15, 10:27 BST
Investigating - We are currently experiencing a network outage across Farnham campus - Our dedicated engineers are investigating and hope to resolve this as soon as possible - we appreciate you patience
Apr 15, 09:42 BST
May 2, 2024
May 1, 2024
Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024
SITS Client and myRecords
Completed - The scheduled maintenance has been completed.
Apr 22, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 18:00 BST
Scheduled - Dear All, we would like to inform you that we will be performing planned Maintenance on our SITS (Client and myRecords ) system to ensure optimal performance and reliability. Maintenance Schedule for Saturday 20 and Sunday 21 April 2024 - However, the systems will be unavailable from 18:00 Thursday 18 April until approximately noon on Monday 22 April.

We would like to thank you for your understanding and cooperation during the maintenance period. Our team will be working diligently to complete the maintenance as quickly as possible. If you have any questions or concerns, please do not hesitate to contact us @
myrecordshelp@uca.ac.uk
Apr 11, 09:16 BST
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

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